Privacy Policy

This policy applies to personal information collected through:

• The Hypnocell® website;
• Email and other direct communications;
• Newsletter and programme-information subscriptions;
• Appointment and workshop enquiries;
• Online or in-person programme registration;
• Payment and transaction processes;
• Hypnocell® social-media interactions;
• Private sessions and workshops, where applicable.

It does not govern an independent third party’s website, platform or privacy practices merely because that service is linked from or used with Hypnocell®.

The information collected depends on how you interact with us. It may include:

Identity and contact information

• Name;
• Email address;
• Telephone number, when provided;
• Country, city or time zone;
• Preferred language;
• Communication preferences.

Enquiry and programme information

• The programme, workshop or service that interests you;
• Questions or information included in your message;
• Appointment preferences and availability;
• Records of correspondence with us.

Booking and transaction information

• Services or digital materials purchased;
• Booking dates and appointment history;
• Payment status, transaction reference and billing details;
• Refund, cancellation or payment-dispute information.

Complete card or bank-account information is normally handled directly by the relevant payment provider rather than stored by Hypnocell®.

Health-related information

You may voluntarily provide limited health-related information when asking whether a programme may be appropriate. This could include pregnancy, active oncology treatment, a relevant diagnosis or another safety consideration.

Website and device information

• Internet Protocol address;
• Browser, device and operating-system information;
• Pages viewed and approximate visit duration;
• Referring page or website;
• Date, time and general location derived from IP address;
• Cookie and consent preferences;
• Website errors and security events.

Social-media information

When you interact with an official Hypnocell® social-media account, we may receive your public profile information, comments, messages and other content made available through that platform.

We may collect information:

• Directly from you;
• Through website forms and email;
• When you register, book or purchase;
• During a programme, session or workshop;
• Automatically through cookies and similar technologies;
• From scheduling, payment and communication providers;
• From social-media platforms when you interact with us;
• From a person authorised by you to contact us.

We may use personal information to:

• Respond to questions and enquiries;
• Provide information about programmes and workshops;
• Assess basic programme and scheduling requirements;
• Arrange and administer appointments;
• Deliver purchased services and digital resources;
• Process transactions and maintain financial records;
• Send administrative and service-related messages;
• Send newsletters or promotional messages when permitted;
• Maintain records of consent and communication preferences;
• Improve website performance, accessibility and content;
• Prevent fraud, abuse and security incidents;
• Enforce our Terms and Conditions;
• Comply with legal, accounting and regulatory obligations;
• Establish, exercise or defend legal claims.

We will not use health-related enquiry information to diagnose or treat a medical condition through the website.

Where applicable law requires a legal basis, we may process personal information on one or more of the following grounds:

• Contract: processing required to provide a service you requested or take steps before entering an agreement;
• Consent: for example, subscribing to optional marketing or accepting non-essential cookies;
• Legitimate interests: operating, securing and improving our services, responding to enquiries and protecting our legal interests;
• Legal obligations: maintaining required records and responding to lawful demands;
• Vital or substantial public interests: in limited circumstances involving immediate safety or legally recognised obligations.

Where consent is the basis, you may withdraw it prospectively, subject to legal or operational limitations.

Health, mental-health, reproductive and pregnancy information can be particularly sensitive. We request that you provide only what is reasonably necessary for the relevant enquiry or service.

We may use voluntarily provided health-related information to:

• Understand the reason for your enquiry;
• Identify whether additional professional guidance may be appropriate;
• Adapt a wellbeing programme within its nonmedical scope;
• Protect participant and practitioner safety;
• Maintain appropriate programme records.

We do not sell health information or use it for targeted advertising.

Cookies are small files or identifiers placed on or read from your browser or device. They may help a website remember a visitor, maintain preferences, measure use and support website functions.

Depending on the features currently enabled, Hypnocell® may use:

• Essential cookies required for security, navigation and core website functions;
• Preference cookies that remember language, consent or display choices;
• Analytics cookies that help us understand website use and performance;
• Embedded-content cookies placed when video, social-media or third-party content is used;
• Advertising cookies only when advertising or retargeting services are actually enabled and legally permitted.

You may control cookies through the website consent tool, when available, and through your browser settings. Blocking some cookies may affect website functionality.

Browser “Do Not Track” signals are not interpreted consistently across the industry. We will honour legally required opt-out-preference signals where applicable.

We may send administrative messages concerning an enquiry, booking, payment, workshop or purchased service.

Marketing emails may include programme information, educational content, workshop announcements and Hypnocell® news. We send optional marketing where permitted by law and according to your communication preferences.

You may unsubscribe using the link in the message or by emailing:

[email protected]

We may retain minimal information needed to record and honour an unsubscribe request.

We do not sell personal information for monetary compensation. We may disclose limited information in the following circumstances:

Service providers

Providers may process information for us when supplying:

• Website hosting and security;
• Email delivery and newsletter management;
• Appointment scheduling;
• Video conferencing and communications;
• Payment processing and accounting;
• Analytics and website performance;
• Cloud storage and administrative support;
• Legal, compliance or professional advice.

Legal and safety reasons

We may disclose information when reasonably necessary to:

• Comply with law, legal process or a valid governmental request;
• Protect the safety, rights or property of a person;
• Investigate fraud, threats or unlawful conduct;
• Respond to a payment dispute;
• Establish, exercise or defend legal claims;
• Enforce our Terms and Conditions.

Business changes

Information may be transferred as part of a legitimate merger, reorganisation, financing, sale or transfer of all or part of the relevant business, subject to applicable legal safeguards.

With your direction or consent

We may disclose information when you ask or authorise us to do so.

Hypnocell® may use third-party service providers to operate the website and deliver administrative or programme functions. These may include providers for:

• Website hosting and infrastructure;
• WordPress website functions and plugins;
• Email communications;
• Newsletter management;
• Website analytics;
• Appointment scheduling;
• Payment processing;
• Online video sessions;
• Cloud storage and security.

The providers used may change over time as website, communication and programme systems are updated.

Service providers are permitted to process information only for the functions they perform for Hypnocell® or as otherwise allowed or required by law.

Our website may contain links to third-party websites or embed videos, maps, social-media posts or other external content.

A third party may collect information when you interact with its content, even when that content appears within our website. Its own privacy policy and terms govern that processing.

Hypnocell® is not responsible for the privacy, security, availability or content of an independent third party.

Hypnocell® and its service providers may operate in different countries. Your information may therefore be processed outside the country in which you live.

Privacy laws in another location may differ from those in your jurisdiction. Where required, we use an appropriate legal basis or safeguard for international transfers.

By contacting an international programme, you understand that communications and administrative information may pass through service providers located in other countries.

We retain information only for as long as reasonably necessary for the relevant purpose, including legal, accounting, security and dispute-resolution needs.

Retention may depend on:

• The nature of the information;
• Whether a service or transaction remains active;
• Applicable limitation and recordkeeping periods;
• Tax, accounting and consumer-protection obligations;
• The need to resolve a complaint or dispute;
• Security and fraud-prevention requirements;
• Whether valid consent has been withdrawn.

When information is no longer reasonably needed, we may delete, anonymise or securely dispose of it.

We use reasonable administrative, organisational and technical measures intended to protect information against unauthorised access, loss, alteration, misuse or disclosure.

Measures may include:

• Restricted access to information;
• Password and account-security controls;
• Secure website connections;
• Website security monitoring and updates;
• Backups and recovery procedures;
• Provider and access reviews;
• Secure disposal practices.

No internet transmission, email system or storage platform can be guaranteed completely secure. You provide information electronically with this inherent limitation in mind.

If we become aware of a security incident involving personal information, we will investigate and provide notifications when required by applicable law.

Depending on your location and the law that applies, you may have rights to:

• Know whether we process your personal information;
• Request access to information held about you;
• Request correction of inaccurate information;
• Request deletion of qualifying information;
• Receive a portable copy of certain information;
• Withdraw consent prospectively;
• Object to or restrict certain processing;
• Opt out of certain targeted advertising, sale or profiling;
• Appeal the denial of a qualifying privacy request;
• Complain to an appropriate privacy regulator.

These rights are not absolute. We may retain or continue processing information when legally permitted or required, including for financial records, legal claims, security, fraud prevention or completion of a requested transaction.

Submitting a request

Email: [email protected]

Include:

• Your full name;
• The email address used with Hypnocell®;
• Your country and state of residence;
• The right you wish to exercise;
• Enough detail for us to locate the relevant information.

We may request reasonable information to verify your identity. An authorised representative may submit a request where permitted, subject to appropriate verification.

We will not discriminate against you for exercising a legally protected privacy right.

Residents of certain United States states may have additional rights when the relevant state law applies to Hypnocell®.

Delaware residents

The Delaware Personal Data Privacy Act may provide qualifying residents with rights relating to access, correction, deletion, portability and opting out of certain targeted advertising, sale or profiling.

The law applies only when its statutory business and data-volume thresholds are met. Inclusion of this section does not represent that Hypnocell® necessarily meets those thresholds.

California residents

When the California Consumer Privacy Act or another California requirement applies, qualifying residents may have additional rights concerning access, deletion, correction and certain disclosures or opt-outs.

Hypnocell® does not sell personal information for money. Whether a particular advertising or analytics arrangement is legally considered “sharing” or “targeted advertising” depends on the technologies actually enabled.

When European or United Kingdom data-protection law applies, you may have rights concerning access, correction, deletion, restriction, objection, portability and withdrawal of consent.

You may also have the right to lodge a complaint with the relevant data-protection authority.

For questions concerning the legal basis for processing or an applicable international transfer, contact us at:

[email protected]

The general Hypnocell® website and services are intended for adults and are not directed to children under 13.

A person under 18 should not independently submit health information, book a service or purchase a programme without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information online from a child under 13 without legally required parental consent. If you believe a child has provided information improperly, contact us so the matter can be reviewed.

Information shared during an individual session is treated with care and used for delivering and administering the service.

Confidentiality may be limited where disclosure is reasonably necessary or legally required, including:

• An immediate risk of serious harm;
• Suspected abuse or neglect subject to a reporting duty;
• A valid legal order or statutory obligation;
• A payment or contractual dispute;
• Administrative providers operating under appropriate obligations.

Hypnocell® will not intentionally record a private session without informing the participant and obtaining any consent required by applicable law.

Participants may not record a session, workshop or event without prior written permission.

We will not knowingly publish an identifiable testimonial, image, recording or case story without appropriate permission.

Permission may be withdrawn prospectively where applicable, although we may not be able to retrieve copies already lawfully distributed or independently republished by another party.

Testimonials reflect individual experiences and should not include unnecessary private medical details.

We may update this policy to reflect changes in our services, technologies, providers or legal obligations.

The updated policy will be posted on this page with a revised effective date.

When required, we will provide additional notice or obtain consent before applying a materially different use to information previously collected.

This Privacy Policy and the use of the Hypnocell® website are governed by applicable United States privacy, consumer and data-protection laws, together with any mandatory privacy rights that apply in the jurisdiction where you live.

We encourage you to contact Hypnocell® first so that privacy concerns can be reviewed and addressed in good faith.

Privacy concerns should be submitted to:

[email protected]

Please include a description of the concern, relevant dates and the resolution requested.

For privacy questions, requests or concerns, contact:

Email:
[email protected]

Website:
https://hypnocell.com