Terms and Conditions

Hypnocell® provides integrative wellbeing, hypnosis, mind-body education and personal-development programmes. Services may include:

• Private online or in-person hypnosis sessions;
• Group workshops, courses and educational events;
• Guided relaxation, imagery and self-hypnosis practices;
• Recorded audio, video and written educational resources;
• General lifestyle, stress-management and wellbeing education;
• Programme information and non-emergency guidance.

Accessing this website, sending an email, completing an enquiry form, attending a general workshop or purchasing educational material does not by itself establish a doctor–patient, psychotherapist–patient or other licensed healthcare professional relationship.

Dr. Lucy Coleman’s medical education and professional background do not mean that every Hypnocell® interaction is a medical consultation. The nature and limits of any individual service will be explained separately where applicable.

You should continue to obtain care from appropriately licensed professionals responsible for your diagnosis, prescriptions, medical treatment and mental-health needs.

Hypnocell® does not claim to diagnose, prevent, treat or cure cancer, infertility, chronic pain, neurological disease, psychiatric illness, metabolic disease or any other medical condition.

You must not use Hypnocell® Services to:

• Replace or postpone medical assessment;
• Stop or change prescribed medication;
• Reject medically necessary treatment or monitoring;
• Interpret symptoms without qualified clinical assessment;
• Manage an emergency or acute mental-health crisis;
• Override advice from your treating healthcare professionals.

Always consult the relevant licensed professional before making decisions concerning medication, pregnancy, fertility treatment, cancer treatment, surgery, mental health or another diagnosed condition.

Hypnocell® is not an emergency or crisis-response service. Email, website messages and programme platforms are not continuously monitored.

Examples include severe or sudden pain, chest pain, difficulty breathing, major bleeding, loss of consciousness, seizures, severe allergic reaction, suicidal thoughts, thoughts of harming another person, psychosis or inability to remain safe.

You must be at least 18 years old to purchase or participate in Services independently. Services for a person under 18 require prior written approval and consent from a parent or legal guardian.

Hypnosis may not be appropriate for every person or circumstance. You agree to disclose relevant information reasonably necessary to assess suitability, including:

• Pregnancy;
• Active cancer treatment or palliative care;
• Psychosis, mania or severe psychiatric instability;
• Significant dissociation or certain trauma-related symptoms;
• Uncontrolled epilepsy or another relevant neurological condition;
• Current substance intoxication or impairment;
• Any condition that may affect safe participation.

We may request confirmation or clearance from an appropriately qualified healthcare professional before providing a Service. We may decline or discontinue a Service when we reasonably believe it is unsuitable, unsafe or outside our scope.

Participation is voluntary. During hypnosis, you ordinarily remain aware and retain the ability to speak, reject a suggestion, pause or end the session.

You are responsible for:

• Providing accurate and relevant information;
• Following safety instructions;
• Informing us if you feel distressed or uncomfortable;
• Maintaining appropriate medical and psychological care;
• Making your own informed decisions;
• Using recordings only in safe circumstances.

Do not listen to hypnosis or deep-relaxation recordings while driving, operating machinery, supervising hazardous activity or in any situation requiring full attention.

Responses to hypnosis vary according to the person, goals, circumstances, health, expectations, participation and other factors.

Hypnocell® does not guarantee:

• Symptom elimination or medical recovery;
• Pregnancy, implantation or live birth;
• Painless labour or avoidance of medical intervention;
• Weight loss or permanent appetite changes;
• Relief from pain, anxiety, depression or trauma;
• Permanent subconscious reprogramming;
• Specific personal, professional or financial outcomes.

Testimonials and individual experiences are not promises that another participant will achieve the same result.

An appointment is confirmed only after the required booking information and payment have been received and you have received written confirmation from Hypnocell®.

Appointments may take place by telephone, an approved video platform or in person, depending on the Service purchased. Platform instructions will be provided where applicable.

Some goals or programmes may require more than one appointment. The need for additional sessions will be discussed, but you are not required to purchase further sessions unless you choose to do so.

Appointment times are normally stated in a specific time zone. You are responsible for checking the time-zone conversion and attending at the correct local time.

Please be ready at least five minutes before your scheduled appointment and allow sufficient time to test your internet, audio, camera and chosen device.

For privacy and concentration, participate from a quiet, comfortable place where you are unlikely to be interrupted. You must not join while driving.

Late arrival

If you arrive late, the session may still end at the originally scheduled time so that other appointments are not delayed. The full fee remains payable.

No-show

If you do not attend and do not provide notice, the appointment will be treated as used and no refund or complimentary rescheduling will normally be provided.

Practitioner delay

If the practitioner is delayed, reasonable efforts will be made to provide the full appointment time or arrange an appropriate alternative.

More than 24 hours’ notice

A request received more than 24 hours before the appointment may be rescheduled once, subject to availability, unless a different policy was clearly stated when the Service was purchased.

Less than 24 hours’ notice

Appointments cancelled or rescheduled less than 24 hours before the scheduled start time are non-refundable. A replacement appointment may require full payment and will be offered only according to current availability.

Waiting lists

When waiting lists apply, the next available appointment may not be in the immediate future. Hypnocell® cannot guarantee a preferred date, time or practitioner.

Exceptional circumstances

We may consider documented emergencies or exceptional circumstances at our discretion. Granting an exception in one case does not require us to grant the same exception in another.

Hypnocell® may cancel, postpone or reschedule an appointment, programme or event because of illness, emergency, safety concerns, insufficient enrolment, travel disruption, platform failure or circumstances beyond reasonable control.

When we cancel an individual paid appointment and cannot provide a reasonable alternative, you may choose between:

• Rescheduling the appointment; or
• Receiving a refund of the amount paid for that appointment.

Unless required by applicable law, Hypnocell® is not responsible for indirect expenses such as travel, accommodation, childcare, missed work or third-party booking costs.

You are responsible for providing a suitable device, stable internet or telephone connection, working audio equipment and a private location.

Participant-side technical failure

If a session cannot proceed because of your device, connection, location or software, we may attempt a reasonable alternative, such as reconnecting or switching to audio. The appointment may still be treated as used.

Hypnocell®-side technical failure

If a material failure under our control prevents the session from taking place, we will ordinarily reschedule the affected time without an additional fee.

No internet or communication platform can be guaranteed to be completely uninterrupted or error-free.

Fees are those displayed or communicated at the time of booking. Payment may be required in full before an appointment, programme or event is confirmed.

You authorise the applicable payment provider to process the amount shown at checkout. You are responsible for providing accurate billing information.

Prices may change prospectively. A price change will not alter the price of a Service already purchased unless the purchase expressly involves a variable or recurring arrangement.

You are responsible for any currency-conversion charges, bank fees or taxes imposed by your financial institution or jurisdiction, except where applicable law requires Hypnocell® to collect and remit a tax directly.

Except where these Terms state otherwise or applicable consumer law requires it, completed sessions, attended events and accessed digital materials are non-refundable.

Digital products may include audio recordings, videos, downloads, worksheets or course access. Once digital access has been provided or downloading or streaming has begun, refunds may be restricted to the extent permitted by applicable law.

Dissatisfaction with an individual result does not by itself establish entitlement to a refund, because outcomes are not guaranteed.

Nothing in these Terms removes a non-waivable refund, cancellation or consumer right granted by applicable law.

If you believe a charge is incorrect, contact us promptly at [email protected] so we can investigate.

You agree not to initiate a payment reversal or chargeback for a validly authorised charge without first making a reasonable attempt to resolve the issue directly.

We reserve the right to provide the payment processor with booking confirmations, attendance records, correspondence and other relevant evidence when responding to a disputed charge.

Workshop and event details—including location, dates, duration, curriculum and presenters—may change when reasonably necessary.

Group participation involves interaction with other attendees. You agree to behave respectfully and not disclose another participant’s personal story, identity or sensitive information outside the group.

Hypnocell® cannot guarantee that every participant will maintain confidentiality. You should therefore share only information you are comfortable discussing within a group environment.

Travel, accommodation, meals, visas, insurance and other personal expenses are your responsibility unless expressly included in writing.

Personal information is handled according to the Hypnocell® Privacy Policy and applicable privacy requirements.

You should not send detailed medical records, identification documents, financial information or other highly sensitive information through ordinary email unless specifically asked to use an appropriate process.

Private-session information will be treated with care, but confidentiality may be limited when disclosure is reasonably necessary or legally required, including concerns involving:

• An immediate risk of serious harm;
• Suspected abuse or neglect where reporting is required;
• A valid legal order or legal obligation;
• Payment disputes or enforcement of these Terms;
• Technical and administrative service providers acting under appropriate obligations.

The Privacy Policy should be read together with these Terms.

You may not record, photograph, screen-capture, reproduce, livestream or distribute a private session, workshop, course or event without prior written permission.

Hypnocell® will not intentionally record a private session without informing you and obtaining any consent required by applicable law.

A public or group event may be photographed or recorded only when participants have been given appropriate notice and any required permissions have been obtained.

Hypnocell®, its programme names, methodology, written materials, recordings, designs, graphics, videos, scripts, exercises and course content are owned by or licensed to Hypnocell® and are protected by applicable intellectual-property laws.

When you purchase a digital resource or programme, you receive a limited, personal, non-exclusive, non-transferable and revocable right to use it for your own lawful personal purposes.

You may not:

• Copy or distribute materials to another person;
• Upload them to a shared drive or public platform;
• Sell, sublicense, rent or commercially exploit them;
• Teach or reproduce the programme as your own;
• Remove copyright, trademark or ownership notices;
• Use the materials to train an artificial-intelligence system without written permission;
• Use Hypnocell® trademarks without written authorisation.

You are not required to provide a testimonial or public review. Any testimonial used by Hypnocell® requires appropriate permission.

We may edit a testimonial for length, grammar or privacy only when doing so does not materially change its meaning.

Testimonials reflect individual experiences and do not guarantee typical or identical results.

Feedback provided for internal improvement may be used in an anonymised form that does not identify you.

Participants, visitors and team members must communicate and behave respectfully.

Hypnocell® may refuse, suspend or immediately terminate access or participation in response to:

• Threatening, abusive, discriminatory or harassing conduct;
• Sexually inappropriate behaviour or communication;
• Repeated disruption of sessions or group events;
• Intoxication or unsafe participation;
• Fraud, payment abuse or unauthorised recording;
• Misuse or distribution of programme materials;
• Conduct that places another person at risk;
• A material breach of these Terms.

When termination results from serious misconduct or a material breach, fees already paid may be non-refundable to the extent permitted by applicable law.

Hypnocell® may use or link to third-party services such as payment processors, video-conference platforms, email services, scheduling systems or external websites.

Third parties operate under their own terms, privacy notices and security practices. Hypnocell® does not control and is not responsible for third-party content, availability or conduct.

A link to an external resource does not necessarily constitute an endorsement of all information, products or services offered there.

Hypnocell® Services may be accessed from different countries. The availability of a Service does not represent that it is legally or professionally suitable in every jurisdiction.

You are responsible for determining whether participation is lawful and appropriate in your location and for maintaining access to local healthcare and emergency resources.

Online Services do not provide emergency coverage or local clinical supervision in the participant’s country.

We may update, suspend, withdraw or modify website content, programme descriptions, schedules, fees and availability.

We do not guarantee that the website or every digital resource will be continuously available, uninterrupted, secure or free from technical errors.

We may correct typographical errors, inaccurate descriptions or pricing errors. If a material error affects a confirmed purchase, we will provide an appropriate remedy consistent with applicable law.

To the fullest extent permitted by applicable law, Hypnocell®, its owners, officers, employees, contractors and presenters will not be liable for indirect, incidental, special, consequential or punitive losses arising from or connected with use of the Services.

This includes, where legally permitted, loss of income, opportunity, data, anticipated benefit or third-party expenses.

To the fullest extent permitted by law, total liability arising from a specific paid Service will not exceed the amount you paid directly for that Service during the six months preceding the event giving rise to the claim.

To the extent permitted by applicable law, you are responsible for losses or claims arising from your unlawful use of the Services, unauthorised distribution of materials, infringement of intellectual-property rights or serious breach of these Terms.

This provision does not require you to compensate Hypnocell® for losses caused by Hypnocell®’s own unlawful conduct.

Hypnocell® is not responsible for delay or failure caused by circumstances beyond reasonable control, including severe weather, natural disaster, epidemic, governmental restriction, civil disturbance, transportation disruption, utility failure, widespread technology outage or serious illness.

When possible, affected Services will be rescheduled, adapted or delivered through an alternative format.

We encourage you to contact us first so concerns can be reviewed and addressed in good faith.

Please email [email protected] with:

• Your full name;
• The relevant Service and date;
• A clear description of the concern;
• The resolution you are requesting;
• Relevant supporting information.

The parties agree to make a reasonable attempt to resolve a dispute informally before commencing formal legal proceedings, except where urgent injunctive relief or another immediate remedy is reasonably necessary.

These Terms and any dispute arising from them will be governed by the laws of [GOVERNING STATE OR COUNTRY], without regard to conflict-of-laws principles.

Subject to any mandatory consumer rights or jurisdictional rules that apply to you, the courts located in [GOVERNING STATE OR COUNTRY] will have jurisdiction over disputes connected with these Terms.

International consumers may retain mandatory rights granted by the law of their country of residence that cannot lawfully be waived by contract.

We may update these Terms to reflect changes in Services, operational practices, technology or legal requirements.

The revised version will be posted with an updated effective date. Material changes will apply prospectively unless applicable law requires otherwise.

Continued use of the website or future purchase of Services after revised Terms become effective constitutes acceptance of the revised Terms.

Entire agreement

These Terms, the Privacy Policy, applicable booking information and any specific written service agreement form the agreement governing the relevant Service.

Severability

If one provision is found invalid or unenforceable, the remaining provisions will continue to operate to the fullest extent permitted.

No waiver

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

Assignment

You may not transfer your booking, programme access or rights under these Terms without written permission. Hypnocell® may transfer its rights and obligations as part of a legitimate business restructuring or transfer, subject to applicable law.

Headings

Section headings are provided for convenience and do not alter the meaning of the provisions.

Hypnocell® is operated by:

[LEGAL BUSINESS NAME]
[BUSINESS POSTAL ADDRESS]

General and legal enquiries:
[email protected]

Website:
https://hypnocell.com